FAQs

We accept Paypal, Credit card, AfterPay, Zippay at this stage. When you are directed to Paypal website, you can choose to pay by logging in to your paypal account or pay by credit card.

NOTE:

• Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 working day after receipt of cleared payment).
• We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.

We accept VISA, Mastercard and American Express.

Moshop will only dispatch items when full payment is received. Payment generally takes 2-3 days to process. In some exceptional cases, it could take up to 5 days or more.

Unfortunately, all payment has to be made when you proceed to checkout in our website; and pick up is not available in order to save time for our distribution centre to dispatch all orders efficiently.

Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.

No. Currently we only ship within Australia.

The item is shipped via Australia Post, Toll, Aramex or Allied Express, according to the size and weight of the item. A tracking number will also be updated to you after dispatch

We only use our nominated carrier for delivery.

Please note that we can only cancel your order if the item has not been dispatched from our warehouse. As we operate a fast and automated dispatching system, but need time to respond to your message, we can only do our best to help.

The estimated delivery time frames are:

• For customers in VIC, approximately 3 - 5 working days;
• For customers in NSW, SA, ACT, approximately 4 - 8 working days;
• For customers in QLD, NT and TAS, WA approximately7 - 10 working days.

NOTE:

• Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 working day after receipt of cleared payment).
• We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.

Most items will be dispatched the very next working days after full payment is received.

Tracking information will be emailed to you after we dispatch your order.

a. All products come with a 12 month warranty which you may seek a refund or replacement for the product. The following terms and conditions apply to warranty:

• Damages due to misuse by user or during delivery will not be covered by this warranty
• This warranty does not cover any accessories or bonus gifts. Regarding to accessory and bonus gift,they would be noted in our listing would, include (but limited to ) battery, carry bag, etc.

b. Damage on Arrival (DOA)
This warranty only applies to items that are broken when arrived or appear to be not functioning on initial usage. The following terms and conditions apply to DOA warranty:

• You must check their item(s) and report the damages or faults(pictures or videos) to us by email after receiving the item(s). We reserve the right to refuse any claims made after this time frame or additional charges (postage and handling) may apply.
• Please do not return the faulty item to us without our approval.

You has checked the packaging very thoroughly as the small components might become loose during the shipping. If there is a part missing, please contact us immediately so that we can offer our assistance.

Refund and replacement generally take up to 2 working days to process, and will notify you right after it has been processed.

NOTE:
A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.